Facebook 600-101 : Facebook Certified Community Manager

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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

Question 1

An online book club has a strict policy regarding self-promotion in the group. Community members are encouraged to share content about their favorite books or an upcoming release from an author, but they cannot promote their own work.
A new member joins the group and immediately posts a link to buy a book that he wrote. Upon seeing this post, several other group members comment with links to their websites to promote their work. The community manager wants to reinforce the group rules to the members.
Which two actions should the community manager take? (Choose 2)

A. Reply to the post and explain that this behavior is not allowed.
B. Delete the post and use the Give Feedback feature.
C. Repost the group guidelines regarding self-promotion.
D. Remove the member who created the post from the group.

Question 2

A community manager runs a group for a local rugby team. The group only allows current and former team members to join. A request from an 11-year-old player is declined. The player complains and claims that the community manager is discriminating against them.
What should the community manager do?

A. Respond to the complaint with a link to Facebook Community Standards
B. Ask the community to vote on allowing others in the group
C. Ignore the request on the basis that the membership criteria are well displayed
D. Allow the 11-year-old as a member of the group so that they do not report the group

Question 3

A hiking community plans to bringing together a large number of members to complete a mountain climbing challenge for charity.
This is the largest fundraiser the community will host, and this year is the third year they plan to run it.
Which two things can the community manager do to ensure they succeed in getting the most members to join the challenge? (Choose 2)

A. Start a secret group for people doing the challenge and post everything there.
B. Create posts to encourage people to sign up and have moderators answer any questions.
C. Message new members and invite them to participate in the challenge.
D. Highlight past photos and success stories and tag members who have joined past challenges.

Question 4

A toddler milk formula company with a large community asks the community manager to help due to low community engagement.
Parents join the community for support and to create connections with other parents. However, most members are disengaged.
What should the community manager do to increase meaningful connections among members in the closed group?

A. Create a poll for feedback on the milk formula.
B. Develop content that encourages sharing photos and stories.
C. Create a post announcing the release of the latest formula milk
D. Ask members to share their favorite post from the group on their profiles.

Question 5

A community manager runs a Facebook Page for a global banking organization. This is an established group with clear guiding principles and internal escalation protocols. A community member comments on a recent post to threaten the organization unless the member receives a resolution to a recent problem.
Which step should the community manager take?

A. Delete the comments and ban the community member from the Page
B. Raise the issue to the most relevant point of contact internally
C. Open a conversation with the community member and discuss their concerns
D. Call the local authorities immediately to report the threat

Solutions: