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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integrated System Logging and Network Diagnostics | 20% | - Connectivity troubleshooting - Network and SIP diagnostics - System logging and analysis - SSA and Monitor tools usage |
| Topic 2: Data Backup, Restoration and System Upgrades | 20% | - System recovery processes - Configuration management - Backup and restore procedures - Software and firmware upgrades |
| Topic 3: Call Flow Configuration and System Monitoring | 20% | - Call behavior analysis - Voicemail and UCM configuration - Call routing and short codes - System monitoring tools |
| Topic 4: System Status, Troubleshooting and Alarm Management | 20% | - Issue escalation procedures - Alarm identification and resolution - Performance monitoring - Fault isolation and troubleshooting |
| Topic 5: Avaya IP Office Platform and Security Administration | 20% | - Platform architecture and components - Security settings and policies - System administration and management - User and extension configuration |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. Which tool or application can be used to collect diagnostic information and logs for escalating technical issues to Avaya support?
A) Avaya Diagnostic Server (ADS)
B) WebLM License Manager
C) System Status Application (SSA)
D) Avaya IP Office Manager
2. Where can password policies and password complexity requirements be configured for Users?
A) Avaya Aura Security Manager
B) Avaya Cloud management console
C) Web Self Administration application
D) Avaya IP Office Manager
3. Which application allows users to access their own recordings within Media Manager?
A) Web Self Administration
B) Web Self Recordings
C) Web Self Media Manager
D) Web Self Management
4. Which of the following licenses provides a device with the ability to use screenpops, control several telephone devices, make third-party calls, and monitor hunt group queues?
A) One-X® Portal License
B) TAPILink Pro License
C) Server Edition License
D) SIPTrunking License
E) Third-Party Endpoint License
5. Which two profile licenses, that are used for user configuration, can support the Avaya Workplace client for Desktop (Desktop/Tablet VoIP client)? (Choose two.)
A) Remote Worker User
B) Basic User
C) Power User
D) Office Worker User
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C,D |


