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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Value and Business Outcomes | - Customer challenges and pain points - Value proposition of lifecycle services |
| Sales Strategy and Positioning | - Competitive differentiation - Selling methodology for services |
| Lifecycle Engagement Model | - Optimize and retire phase - Manage and support phase - Deploy and implement phase - Consult and design phase |
| HPE Lifecycle Services Overview | - Introduction to HPE PS Lifecycle Services - Service portfolio positioning |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Question 1
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
A. Work with an HP distributor and use the program available exclusively to distributors
B. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
C. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
D. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
Question 2
What does HP Fix Services provide for HP Personal Systems? (Select two.)
A. Mandatory customer self-repair (offshore)
B. Operating system and firmware updates
C. Multiple response time options to meet customer needs
D. Protection from manufacturer defects
Question 3
What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)
A. By decreasing the length of the standard hardware warranty
B. By increasing the average unit price of hardware sales to drive higher margins
C. By offering a tiered volume discount strategy that can be passed along to customers
D. By extending the length of the contract's term indefinitely until canceled by one or the other party
E. By increasing customer stickiness via deeper relationships through end-to-end solutions
Question 4
How are HP Care Pack Services sold?
A. They are available as a contractual service and can be sold at any time as a standard SKU offering
B. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
C. They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
D. They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
Solutions:
| Question 1 Answer: B | Question 2 Answer: B,C | Question 3 Answer: B,E | Question 4 Answer: B |


