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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Deployment & Troubleshooting | 5% | - Logging and Debugging - Performance Optimization - Deployment Process |
| Agent Desktop & Console Extensions | 15% | - Console Customization - Agent Scripting and Workflows - Desktop Add-ins using .NET |
| Integration APIs | 25% | - Connect Web Services for SOAP - Connect for PHP - Authentication and Security - Connect REST API |
| Customer Portal Customization | 35% | - Standard and Syndicated Widgets - Models, Controllers and JavaScript - Portal Framework and Deployment - Custom Widget Development - Look and Feel Customization |
| Oracle B2C Service Architecture & Data Model | 20% | - Custom Objects and Fields - Connect Common Object Model (CCOM) - Data Access and Security Model - RightNow Object Query Language (ROQL) |
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
1. Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
Which three files should you modify?
A) AnswerFeedback.php
B) site.php
C) AnswerFeedback.widget
D) standard.ess
E) detail.php
F) standard.php
G) site.ess
2. Which statement is true about the Knowledge API?
A) A new interaction ID is automatically created as soon as an old ID expires.
B) In the customer portal framework, each unique visit by a user is tracked through the web session
C) A unique interaction ID is allocated for each unique user and can be reused by the users for multiple visits forthe duration specified by the VISIT_MAX_TIME configuration value.
D) In thecustomer portal framework, each unique visit by a user is tracked through an interaction ID.
3. Your client is launching Customer Portal as an internal knowledge base, which is available to the client's staff only while on the client network. Note that chat is not enabled.
Which setting should be set to prevent access to Customer Portal pages from outside the network?
A) SEC_VALID_USER__AGENT
B) SEC_VALID_ADMIN_HOSTS
C) SEC_INVALID_USER_AGENT
D) SEC_V2LLID_jrNTEG_HOSTS
E) SEC_VALID__ENDDSER_HOSTS
4. Identify the option that accurately describes how to set a report filter from code by using Connect Web Services for SOAP.
A) RightNowSyncPortciient.GetReportFiiters must be used first to retrieve the report filters from the report.
RightNowSyncPortciient .SetReportFiiters can then be used to set the filters in code. The report can then be run USing RightNowSyncPortciient. RunAnalyticsReport-
B) An array of AnalyticsReportFiiter can be dynamically created and set on the AnalyticsReport object that is passed to the RightNowSyncPortciient. RunAnalyticsReport method.
C) RightNowSyncPortciient.setReportFiiters can beused directly to set the filters in code. The report can then be run using RightNowSyncPortciient. RunAnalyticsReport.
D) Report filters cannot be set from code. The user is required to set the filter in the Analytics Report Designer of the Agent Desktop.
5. Which is the correct syntax to place a message base <otstom_msg_xnput_label) in a form inputwidget in the Oracle B2C Service customer portal?
A) <ra:wiciget path="input/TextInput" label_input="#rn:mag: CU3TOM_M3G_INPDT_LABEL#" />
B) <m:widget path="input/TextXnput [VD1] " input_label="%rn:ni3g: CUSTOM_MSG_INPUT_IiABEL%" />
C) <rn:widget path="input/PormInput" label_input="%rnimag: OT3TOM_M3G_rNPTJT_LABEL%" />
D) <rn:widget pafch="input/FormInpuf input_label="|rn:mag: CD3TOM_MSG__INPOT_IiABEL#" />
Solutions:
| Question # 1 Answer: B,E,F | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |


