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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)

A) Server credentials - certificate
B) Client credentials - private key
C) Client credentials - client secret
D) Client credentials - certificate
E) Client credentials - token

2. A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.
- All Sales calls in the queue must be routed to agents before
Accounting calls.
- If an older Accounting call is in the queue and a Sales call is
received by the system, the Sales call must get priority.
- When no Sales call is in the queue, Accounting calls can be routed to agents.
How can this be achieved within team configuration?

A) Ask agents to ignore Accounting calls.
B) Select Skill Profile with Sales only Skill.
C) Configure capacity based queues.
D) Configure queue ranking.

3. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) Browser pop-up restrictions
B) Missing SRTP encryption
C) SIP OPTIONS timeout
D) Codec mismatch between trunks

4. The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)

A) "desktopChatApp": {"webexConfigured": true}
B) "comp": "webex-app"
C) "webexAppEnabled":true
D) "webexApp": {"enabled": true}
E) "comp": "agentx-webex"

5. Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

Solutions: