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Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)

A) Install the Avaya Workforce Engagement base software,followedby the HFR Package.
B) Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.
C) Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.
D) Install the WFO Update package, as well as necessary stand-alone KBs at the same time.

2. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A) Recorder Status Summary
B) Configuration Checker
C) Integration Service Status
D) Capture Status

3. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) Itassignscall buffer disk settings an logical drives to the contact recording environtment
B) It sets up recorder roles, which define the functionality of servers
C) It connects Recorder with the third-party system
D) It captures and processes events from server interfaces

4. Which statement about Central Archive is true?

A) It uses campaigns (rules) to determine which recordings to archive.
B) It archives 100% of recordings (Compliance).
C) It pulls and archives specified recordings from a local recorder only.
D) The archive role resides on the recorder.

5. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Set up recording Environtment
B) Create Phones and Extensions
C) Create a phone Data Source
D) Create a Member Group

Solutions: