What is the duration, language, and format of Cisco 700-805: Cisco Renewals Manager Exam
- Exam duration: 90 minutes
- Multiple-choice format
- Exam languages: English and Japanese
- Duration of validity: 3 years
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Cisco 700-805 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leadership and Renewals Process | 30% | - Risk assessment at T-9, T-6, T-3 milestones - End-to-end renewals motion and account team collaboration - Upsell / cross-sell opportunity identification - Quote development, exceptions and order processing |
| Topic 2: Business Acumen | 35% | - Value communication and tool usage - Available To Renew, contract value and renewal types - Financial terms: CAPEX, OPEX, procurement models - Evaluate customer products and business alignment |
| Topic 3: Customer Success Foundation | 20% | - RM role, tasks and RACI framework - Health Index and success metrics - Recurring revenue financial terms - Success Plan components and RM responsibilities |
| Topic 4: Cisco Tools and Processes | 15% | - Smart Accounts and licensing frameworks - CCW, renewal tools and automation - Contract management and entitlement verification - Renewal workflows and escalation procedures |
Cisco Renewals Manager Sample Questions:
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
- A. explore up sell opportunities
- B. validate the customer ' s business needs
- C. focus on benefits
- D. lock in revenue streams through co-termination
Correct Answer: A 🗳️
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A renewal is stalling at T-30 because the customer ' s procurement team has not issued the Purchase Order, although the intent to renew is confirmed. What should the RM do?
- A. Request a 30-day extension on the contract expiration to allow the procurement cycle to complete.
- B. Generate a placeholder quote in CCW-R to bypass the procurement hold until the PO is issued.
- C. Engage the Account Manager to understand the procurement blockers and resolve the requirements.
- D. Submit the renewal order without the Purchase Order to protect the OTRR.
Correct Answer: C 🗳️
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Which service offering helps define the IT vision and strategy of the customer?
- A. training
- B. support
- C. optimization
- D. advisory
Correct Answer: D 🗳️
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Which steps to develop a renewal quote are valid?
- A. Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.
- B. Ask the customer for Renewal data, Evaluate new requirement, Quote new services.
- C. Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity.
- D. Position the new technology, create a Quote, Order the Quote.
Correct Answer: A 🗳️
An RM is coordinating a complex EA renewal. The Operations team needs to know when the quote is approved so they can prepare for order submission, but they do not actively participate in the pricing strategy.
Which role should the RM assign to the Operations team according to the RACI framework?
- A. Responsible for the quote generation
- B. Informed of the approval status
- C. Consulted for pricing validation
- D. Accountable for the commercial strategy
Correct Answer: B 🗳️
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