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Avaya Oceana® Solution Support Sample Questions:

1. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) CallServerConnector
B) UCM-PU
C) UCMDataCollector
D) UCMServices

2. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Call ID
B) Context ID
C) Session ID
D) UCID
E) Call Ref ID

3. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B) CSC communicates with Communication Manager through the DLG Interface in the AES.
C) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
D) CSC uses AES to control and monitor Session Manager voice calls and resources.

4. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

A) An LDAP connection issue was caused due to an incorrect LDAP parameter.
B) The session timed out due to a browser issue.
C) The Multimedia Cache database is unable to connect.
D) SMGR is not authorizing Agent to login.

5. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED sends a resource request to CS with chat attributes for a suitable agent.
B) ED sends a "create new contact" request to OCP snap-in.
C) ED workflow requests chat attributes for the Context Id from C Store.
D) ED sends a resource request to WA with chat attributes for a suitable agent.
E) ED sends a resource request to WA and invites the agent to a chat room.

Solutions: