Salesforce AP-212 : Loyalty Management Accredited Professional

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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

A Loyalty Manager wants to send an SMS to a member's mobile device after the member has made a purchase and their non-qualifying points have been increased.
An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meet this business need.
Which two Salesforce solutions are required to meet the business's needs?

A. Marketing Cloud MobileConnect
B. Marketing Cloud Mobile Push
C. Marketing Cloud Personalization
D. Marketing Cloud Connect

Question 2

Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

A. Create and implement a feature-rich Loyalty Member Mobile App
B. Enable Experience Cloud and customize the Loyalty Member Portal
C. Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
D. Install the Salesforce Loyalty Member Mobile App

Question 3

An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A. Program Manager Home Dashboard
B. Team Performance Dashboard
C. Member Services Manager Home Dashboard
D. Loyalty Member Services Dashboard

Question 4

A company's Marketing Team needs to set up a promotion and use Promotion Market Segments where members of a specific age range and with expressed preferences will benefit from this promotion.
What is the recommended solution for the team to set up the Promotion Market Segments?

A. Salesforce Marketing Cloud
B. Custom coded solution
C. Salesforce Customer Data Platform
D. Salesforce Reports and Dashboards

Question 5

Which set of features should a Consultant check before setting up expanded partner management?

A. Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
B. Advanced license, Partner Ledgers, Partner Transactions, Billing Type
C. Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion Factor O for Currencies
D. Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies

Solutions: