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ISEB BH0-009 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Decision Making and Priority Management | - Priority assessment
|
| Fundamentals of Incident and Problem Management | - Relationship between Incident Management and Problem Management
|
| Corrective and Preventive Actions | - Developing solutions
|
| Knowledge Capture and Process Improvement | - Recording and sharing information
|
| Problem Analysis and Root Cause Identification | - Problem definition and specification
|
Ruby 
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Robin 
Jack 
Joyce 
Una 
Marlon 
Tammy 
Mignon 
Diana 
Newman 
Riva 
Lennon 
Jamie 
