Peoplecert CMS7 : ITIL V3 Foundation

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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which of the following questions does the guidance in service strategy help to answer?What services should we offer and to whom? How do we differentiate ourselves from competing alternatives? How do we create value for our customers?

A. 2 only
B. 3 only
C. 1 only
D. All of the above

Question 2

Which process or function is responsible for the Definitive Media Library and Definitive Spares?

A. Access Management
B. Service Asset and Configuration Management
C. Request Fulfilment
D. Facilities Management

Question 3

When can a known error record be raised?
1.At any time when it would be useful to do so
2.After a workaround has been found

A. 2 only
B. 1 only
C. Both of the above
D. Neither of the above

Question 4

Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

A. Measuring the effectiveness and efficiency of Service Design and the supporting processes
B. Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
C. Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
D. Produce and maintain all necessary Service Transition packages

Question 5

Within Service Design, what is the key output handed over to Service Transition?

A. Service Portfolio Design
B. Service Design Package
C. Process definitions
D. Measurement, methods and metrics

Solutions: