Huawei H21-287_V1.0 : HCSP-Presales-Service(AICC) V1.0

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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When calculating the Total Cost of Ownership (TCO) for an on-premises AICC solution versus a cloud-based solution, which cost element is typically higher in the on-premises model?

A) Initial capital expenditure (CapEx) for hardware and software licenses.
B) Costs for agent training.
C) Ongoing operational expenditure (OpEx) for subscription fees.
D) Costs for customizing the UAP.

2. In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?

A) It is the only method supported by the AICC software.
B) It is undetectable by the agent and does not generate any signaling that could impact the call.
C) Passive taps are less expensive.
D) It provides higher quality recordings.

3. Which AICC architectural principle is key to achieving scalability, allowing you to add more ports or agents by adding more servers of a specific type?

A) Proprietary Hardware Appliance
B) Shared-Tenant Database
C) Modular, Component-Based Design
D) Monolithic Design

4. In AICC reporting, what is the "longest wait time" metric?

A) The duration of the longest call handled by an agent.
B) The time it takes for the system to boot up.
C) The average time agents spend in after-call work.
D) The maximum time a caller spent in queue before being answered or abandoning.

5. When calculating the bandwidth requirements for a remote AICC agent working from home, which factor is most critical beyond the voice codec itself?

A) The time of day the agent works.
B) The overhead of VPN tunneling and the potential for packet loss on the home internet connection.
C) The brand of the agent's headset.
D) The operating system of the agent's computer.

Solutions: