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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about the worldwide services market?

A) Corporate, Enterprise, and Public Sector companies are trying to reduce services expenditure by increasing hardware refreshes
B) Customers are still brand conscious and do not pay much attention to the experience they get from devices.
C) The services market is very competitive with low annual growth
D) Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.

2. Which statement is true about HP Printing and Personal Systems Attach Services?

A) Deployment services gets hardware installed in businesses or connected at home, ready to use.
B) Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.
C) Usage services only target the Consumer market
D) Consumer usage services enhance customer experience by offering a high level of security.

3. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Data Protection
B) Remote Delete
C) Defective Media Retention
D) Keep Safe

4. Which areas do the HP Care Pack services cover for consumers?

A) Deployment, Usage, and Care
B) Care services only
C) Usage with HP Smart Friend only
D) Configuration, Usage, and Care

5. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Data Protection
B) Defective Media Retention
C) Preventative Maintenance Kit Replacement
D) Premium Services

Solutions: