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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reporting | 11% | - Design nonprofit-specific reports and dashboards - Measure impact and program outcomes |
| Topic 2: Integration and Data Management | 15% | - Manage duplicates and data quality - Plan data migration and governance - Select data and integration tools |
| Topic 3: Implementation Strategies | 18% | - Apply governance and change management - Define testing and deployment strategies - Manage consulting engagement lifecycle |
| Topic 4: Nonprofit Cloud Feature Configuration | 35% | - Configure fundraising management - Configure grantmaking functionality - Configure program management and outcomes |
| Topic 5: Solution Design | 32% | - Evaluate Nonprofit Cloud, platform and third-party solutions - Recommend use of industry common features - Align business processes to data model and features |
| Topic 6: Nonprofit Cloud Setup | 22% | - Configure stakeholder management - Set up program and case management - Enable features and manage permissions |
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
A consultant is implementing Salesforce for a nonprofit client who is inexperienced with Salesforce. The nonprofit wants to assign an NPSP fundraising training module to their staff. Which training resource should the consultant recommend?
- A. AppExchange Report
- B. Learning Path
- C. Trailblazer Community Dashboard
- D. Salesforce Help and Training
Correct Answer: B π³οΈ
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?
- A. Send List Email
- B. Account Engagement
- C. Email-to-Case
- D. Elevate
Correct Answer: A π³οΈ
A Household Account has Contacts with Affiliations, Relationships, and Closed/Won donations associated with it. What is the outcome when a system admin attempts to delete this Household Account record?
- A. The Household Account record and its standard related records are deleted.
- B. Since Affiliations and Relationships are associated with the Contacts in this Account, an error message displays.
- C. The Household Account record and its standard related records remain.
- D. Since Closed/Won donations are associated with the Account record, an error message displays.
Correct Answer: D π³οΈ
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
A nonprofit organization needs to organize a portfolio of major donation prospects based on the prospect status to engage the most promising relationships. Which Nonprofit Cloud feature should the organization use?
- A. Actionable Lists
- B. Contact Profiles
- C. Action Plans
Correct Answer: A π³οΈ
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What is a consideration a consultant should be aware of when implementing Person Accounts in Nonprofit Cloud?
- A. All AppExchange Packages have been confirmed to be compatible with Person Accounts.
- B. All standard and custom Contact fields will have an API name that begins with Person when being referenced through a Person Account.
- C. The Is Person Account field can be used to exclude Person Accounts from Automation Rules and Validation Rules on the Account object.
Correct Answer: C π³οΈ
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