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Pegasystems PEGAPCDC84V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Actions and Treatments | 15% | - Define and manage customer actions - Configure actions for outbound - Present offers on web channels |
| Engagement Policies | 12% | - Define customer engagement policies - Create engagement strategies |
| Decision Strategies | 23% | - Build and test decision strategies - Strategy components and flow - Run simulations and analysis - Apply eligibility and prioritization rules - Integrate predictive/adaptive models |
| AI and Arbitration | 10% | - Adaptive Decision Manager usage - Business levers for ranking - AI-driven prioritization - Action arbitration logic |
| Channels | 10% | - Mobile and contact center integration - Email treatment delivery - Share action details externally - Real-time container setup |
| Next-Best-Action Concepts | 12% | - One-to-one customer engagement - Optimize customer value in contact center - Always-on outbound essentials - Define starting population |
| Contact Policy and Volume Constraints | 18% | - Prevent action overexposure - Limit contact frequency across channels - Set volume constraints for outbound - Configure tracking periods |
