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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Channel Strategy | 10% | - Channel naming conventions and structure - Apply use cases and best practices - Design channels for collaboration and workflows |
| Governance Structure | 8% | - Manage workflows and processes - Establish governance policies - Define admin and owner roles |
| Discovery | 10% | - Assess organizational readiness - Gather and analyze client requirements - Communicate Slack value proposition |
| Learning and Enablement | 18% | - Design training programs for users and admins - Plan and execute rollout strategies - Create learning materials and resources - Support adoption and troubleshoot issues |
| Policies and Settings | 22% | - Slack Connect and app approval settings - Identity and access management - Security and compliance configurations - Analytics and dashboard usage |
| Delivery and Migration | 17% | - Understand implementation best practices - Define roles and responsibilities - Plan and execute migration from other platforms |
Salesforce Certified Slack Consultant Sample Questions:
Your client notices that users are creating workspaces outside of the Enterprise Grid org.
What should you recommend your client do to prevent additional workspaces from being created?
- A. Send end-user communication requiring people to only use existing grid workspaces.
- B. Enable domain claiming.
- C. Automatically deactivate users who try to create new workspaces outside of the grid.
- D. Create an admin channel for new workspace requests.
Correct Answer: B 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
You are a Slack consultant working with an Enterprise Grid plan client. Their grid org has four Workspaces:
Social, Finance, Marketing and Operations.
How many Org Primary Owners can their Enterprise Grid have?
- A. Five
- B. One
- C. Four
- D. They can define how many they need.
Correct Answer: B 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?
- A. Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
- B. Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
- C. Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
- D. Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
Correct Answer: D 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?
- A. Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
- B. Communicate an immediate response timeline to ensure user requests are attended to.
- C. Assign employees to monitor help channels and answer users' questions.
- D. Create various help channels in Slack for users to submit their requests.
Correct Answer: A 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?
- A. Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
- B. Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
- C. Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
- D. Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
Correct Answer: D 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
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