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Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.
How should the BA use the output from the tool?

A) Verify Lightning page loading time.
B) Identify top project priorities.
C) Understand the project scope.

2. The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?

A) User stories are fixed upon stakeholder approval.
B) User stories specify which technical components are impacted.
C) User stories encourage iterative development.

3. A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.
What are the key activities that the BA must complete prior to beginning development?

A) Eliciting requirements, documenting requirements, analyzing information, facilitating solutions
B) Eliciting requirements, writing user stories, implementing solutions,Testing solutions
C) Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions

4. Which method should a business analyst use to show current state business flows in Salesforce?

A) Universal Process Notation
B) Entity Relationship Diagramming
C) Storyboarding

5. A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops for an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?

A) Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map
B) Value Stream Map
C) Detailed Process Map

Solutions: