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HP Selling HP Supplies 2020 Sample Questions:

1. A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?

A) Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
B) Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
C) Almost 90% of remanufactured cartridges end up in a landfill.
D) Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.

2. A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)

A) Informed decisions
B) studies and briefs
C) user testimonials
D) warranty Information
E) low-cost replacements

3. How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)

A) HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.
B) HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.
C) HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.
D) HP engineers designed the printheads to work with the ink to print durable, high-quality documents.

4. How can the use or non-HP cartridges be harmful to printers? (Select two.)

A) Using non-HP cartridges can shorten the life of the printer.
B) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
C) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
D) Using non-HP cartridges generates excess heat that can damage printer parts.
E) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.

Solutions: