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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A) Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
B) Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
C) Configure a Callout Orchestration item using the enhanced system interface
D) Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

2. Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A) Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
B) Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
C) Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
D) Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory

3. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) History of subscription updates and traceability
B) Supported by digital commerce API
C) Service Continuity
D) Customer can choose their plan from all pricing books.
E) Migrating in/out from bundle offer

4. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create price list and price list entries associated with context Rules per region
B) Create base price list and multiple child price list per region
C) Create price list per region and use context Rules to determine the correct Price List
D) Create an attribute on business internet offers and use attribute based pricing

5. A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A) By automatically balancing order processing tasks across multiple orchestration items
B) By automatically balancing order processing tasks across multiple orchestration queues
C) By automatically queuing the fulfillment request to retry according to fallout analysis report.
D) By automatically queuing the fulfillment request to retry according to predefined retry policy.

Solutions: