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IBM C9020-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Management and Monitoring | 18% | - Alerting and event management - Performance monitoring and capacity planning - Firmware updates and software maintenance - IBM Storwize GUI/CLI and Hyper-Scale Manager |
| Topic 2: Midrange Storage Product Overview | 22% | - IBM FlashSystem Family - IBM Storwize Family (V3700, V5000, V7000, V7000 Unified) - IBM Midrange Tape Systems (TS3100, TS3200, TS3310) - IBM XIV Storage System - IBM SAN Volume Controller (SVC) |
| Topic 3: Architecture and Concepts | 20% | - Storage networking: SAN, NAS, iSCSI, Fibre Channel - Virtualization, thin provisioning, Easy Tier - Copy services: FlashCopy, Metro Mirror, Global Mirror - RAID levels, storage pools, dynamic disk pools |
| Topic 4: Troubleshooting and Problem Determination | 20% | - Connectivity and configuration issues - Support tools and data collection - Performance bottleneck analysis - Error log analysis and diagnostics |
| Topic 5: Installation and Configuration | 20% | - Initial setup and configuration - License activation and feature enablement - Hardware installation and cabling - Host connectivity and multi-pathing |
IBM Midrange Storage Technical Support V4 Sample Questions:
A customer has an existing database maintained on an IBM Storwize maintained on an IBM Storwize V7000 storage system. New PRO objectives with multiple sample points are being requested. You recommend the IBM Storwize V7000 as it supports "FlashCopy Consistency Groups" which will potentially resolve this new business requirement.
How should you describe this feature to the customer?
- A. It performs the itracluster copying of a volume, in which both volumes belong to the same system and I/O Group within the system.
- B. It preserves point-in-time datawrite order across multiple volumes for applications that include related data which spans multiple volumes.
- C. It has synchronous remote copy technique that ensures that writes are committed at both the master and auxiliary volumes before write completion is acknowledged to the host.
- D. It has an asynchronous remote copy technique with change volumes replicates point-intime images on a cycling period. The default is 3000 seconds.
Correct Answer: B 🗳️
A potential customer is looking for a storage solution. The customer requires more than two I/O Groups and local HDD storage.
What is the best solution for this customer?
- A. IBMStorwize V7000
- B. IBM SAN Volume Controller
- C. IBM Storwize V5000
- D. IBM Storwize V3700
Correct Answer: C 🗳️
Which tool can be used to obtain an interactive image of Storwize system while using a mobile device?
- A. Quick Reference for IBM System Storage
- B. IBM Remote
- C. IBM Storage Solutions Handbook
- D. IBM 3D Product Catalog
Correct Answer: B 🗳️
An existing IBM customer is required to reduce storage footprint in the data center due to decreasing budget for floor space. The customer has asked the IBM storage specialist for an option for a Fibre Channel connected storage system that will provide a large amount of a storage space in the smallest possible footprint.
Which storage system should the IBM specialist recommend?
- A. IBM Storwize V3700
- B. DCS3700
- C. DCS3860
- D. IBM Storwize V7000
Correct Answer: C 🗳️
Which open standard provides a web based self-service portal to interact with underlying services such as launching an instance, assigning IP addresses, and configuring access controls?
- A. OpenStack
- B. IBM Spectrum Scale
- C. OpenPower
- D. IBM Dig Insights
Correct Answer: A 🗳️
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