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IIC C131 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Insurance Brokerage Practice | - Client relationship management - Broker roles and responsibilities - Professional ethics and conduct |
| Topic 2: Regulatory and Legal Environment | - Compliance and consumer protection - Insurance regulations in Canada |
| Topic 3: Claims and Loss Handling | - Claims processes and documentation - Loss adjustment principles |
| Topic 4: Underwriting and Policy Management | - Underwriting guidelines and decision-making - Policy administration and endorsements |
| Topic 5: Risk and Insurance Fundamentals | - Insurance principles and coverage types - Risk identification and assessment |
IIC Advanced Skills for the Insurance Broker and Agent Sample Questions:
1. How can a broker BEST investigate a roofing contractor's operations to identify liability exposures?
A) Ask the client what type of claims they are worried about
B) Speak with past customers of the contractor
C) Ask the client to detail what a typical project involves
D) Read reviews on the contractor's website
2. A property manager needs to insure the potential loss of revenue if his commercial property under construction is destroyed before its completion and occupancy. What would the intermediary request from the insurer?
A) Underwriting manual
B) Contingent by-laws endorsement
C) Customized wordings
D) Production policy
3. Angie is frustrated with her insurer as she recently had a mysterious disappearance claim that was denied under her commercial property policy. Why was Angie likely denied her claim?
A) She had chosen named perils coverage
B) Her policy had not earned sufficient premium at the time of the loss
C) Her appraisal was only received in the last three months
D) She had a similar claim in a previous policy term
4. By conducting online research of a risk's profile and website, and asking about supplies, machinery, and manufacturing process used, which liability exposure of the risk is being assessed?
A) Premises
B) Contractual
C) Professional
D) Current
5. Charlotte, a broker, is meeting a potential client in person, and hopes to close the new business account. The potential client is a contractor, a line of work which Charlotte also has past experience in.
a) Explain how Charlotte can present herself professionally in the meeting to establish credibility with the client.
b) Explain the value of establishing credibility with the client and the value Charlotte brings to the interaction.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: Only visible for members |


