Pass Salesforce Salesforce-Certified-Administrator PDF Dumps | Recently Updated 248 Questions
Updated Test Engine to Practice Salesforce-Certified-Administrator Dumps & Practice Exam
NEW QUESTION # 32
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?
- A. Create one set of business hours per time zone.
- B. Set temporary business hours for each time zone.
- C. Allow the reps to set business hours manually.
- D. Adjust the currant business hours to accommodate the Eastern Time Zone.
Answer: A
Explanation:
Explanation
Business hours are used to specify the days and hours when your company's employees work. You can create multiple sets of business hours for different time zones or regions and assign them to users based on their location or function. To meet the requirement of having different business hours for reps on pacific time and eastern time, you need to create one set of business hours per time zone and assign them accordingly.
References: https://help.salesforce.com/s/articleView?id=sf.customize_supporthours.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_supporthours_assign.htm&type=5
NEW QUESTION # 33
Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date.
Which two changes in Setup should the administrator make?
- A. Use the page layout editor to change the related list type to Enhanced List.
- B. Edit the Related List component in the Lightning App Builder and choose Enhanced List as the related list type.
- C. Edit the Related List component in the Lightning App Builder and choose Related List as the related list type.
- D. Use the page layout editor to include the appropriate column in the Cases related list.
Answer: C,D
Explanation:
Explanation
To see certain information about one or more cases when referencing the contact record, an administrator can use two methods: edit the Related List component in the Lightning App Builder and choose Related List as the related list type; and use the page layout editor to include the appropriate column in the Cases related list. The Related List component is a component that allows users to view and edit records related to a parent record on a record page. The Related List component has two types: Related List and Enhanced List. The Related List type shows records in a table format with columns that match the page layout of the parent record. The Enhanced List type shows records in a compact format with fewer columns and actions. To change the type of the Related List component, an administrator can use the Lightning App Builder and select either Related List or Enhanced List from the properties panel. The page layout editor is a tool that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. To include appropriate columns in a related list, such as case name, case ID, customer name, case reason, case status, and case creation date for cases related to contacts, an administrator can use the page layout editor and drag and drop the desired fields from the palette to the Cases related list on the contact page layout.
References: https://help.salesforce.com/s/articleView?id=sf.lex_related_lists_component.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5
NEW QUESTION # 34
Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur?
Choose 2 answers
- A. The report needs to be refreshed.
- B. The dashboard needs to be refreshed.
- C. The current user does not have access to the report folder.
- D. The running dashboard user and viewer have different permissions.
Answer: B,D
Explanation:
Dashboards show data from source reports as visual components that provide a snapshot of key metrics and performance indicators. Dashboards need to be refreshed manually or scheduled to run on a regular basis to reflect the most recent data from the reports. The running user of a dashboard determines whose security settings are applied when the dashboard is run. If the running user is different from the viewer of the dashboard, they may see different data based on their permissions and sharing settings.
References:https://trailhead.salesforce.com/en/content/learn/modules/lex_implementation_dashboards_and_repo
NEW QUESTION # 35
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?
- A. Use lead assignment rules.
- B. Assign with an escalation rule.
- C. Create formula field.
- D. Configure a validation rule
Answer: A
Explanation:
Explanation
To route new leads to the correct sales person based on the lead address, the administrator should use lead assignment rules that specify criteria based on lead fields such as City, State/Province, or Country, and assign leads that match those criteria to queues or users. Lead assignment rules can be triggered automatically when leads are created or manually by users. Creating a formula field, assigning with an escalation rule, or configuring a validation rule will not route leads to sales people. References:
https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5
NEW QUESTION # 36
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issues?
- A. Uncheck the end user Flow Errors box in setup.
- B. Remove validation rules so that the users are able to process without complete records.
- C. use a fault connector and display a screen with text explaining what went wrong and how to correct it.
- D. Create a permission set to allow users to bypass the error.
Answer: C
NEW QUESTION # 37
Which three items are available in the mobile navigation menu?
Choose 3 answers
- A. Chatter
- B. Utility Bar
- C. Lightning App Pages
- D. Dashboards
- E. Lightning Home Page
Answer: A,C,D
Explanation:
Explanation
Lightning app pages, Chatter, and dashboards are three items that are available in the mobile navigation menu.
The mobile navigation menu allows users to access different items in the Salesforce mobile app, such as objects, apps, or utilities. Users can customize their mobile navigation menu by adding or removing items and changing their order. References: https://help.salesforce.com/s/articleView?id=sf.app_nav_setup.htm&type=5
NEW QUESTION # 38
Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.
Which two ways can the marketing users now access converted leads for editing?
Choose 2 answers
- A. Search the Recent Records component on the homepage.
- B. Use the Data Import Wizard,
- C. Utilize a list view where lead status equals Qualified.
- D. Find them in the global search result.
Answer: C
NEW QUESTION # 39
Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types.
Choose 2 options
- A. Dependent picklist
- B. Custom picklist
- C. Global picklist
- D. Multi-select picklist
Answer: A,C
Explanation:
Explanation
Dependent picklist and global picklist are two options that can be used to meet this requirement. Dependent picklist allows users to create a conditional relationship between two picklist fields, where the available values in one field depend on the value selected in another field. Global picklist allows users to create a set of picklist values that can be shared across multiple fields and objects, ensuring consistent values and reducing maintenance. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_dependent_picklists.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.picklist_global_picklists.htm&type=5
NEW QUESTION # 40
The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?
- A. Review the sharing model
- B. View the setup audit trail.
- C. Log in as the user
- D. Edit the page layout.
Answer: C
Explanation:
Explanation
Log in as the user is a feature that can be used to validate the error the user is receiving. Log in as the user allows an administrator to access Salesforce as another user and perform actions on their behalf, such as editing an opportunity. This can help troubleshoot issues that are specific to a user's profile, role, or permissions. References: https://help.salesforce.com/s/articleView?id=sf.admin_login.htm&type=5
NEW QUESTION # 41
The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.
What should an administrator do to accomplish this request?
- A. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.
- B. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
- C. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.
- D. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.
Answer: B
Explanation:
Explanation
A list view is a feature that allows users to filter and display records based on certain criteria and fields. A Kanban view is a feature that allows users to view records as cards organized by columns that represent stages in a process such as opportunity stages or case statuses. Users can switch between list view and Kanban view by clicking on a toggle button on any object tab that supports Kanban view such as opportunities or cases.
Users can also edit records by dragging and dropping cards from one column to another or by clicking on an inline edit icon on each card. In this case, the administrator can create a list view on the opportunity object that filters opportunities by expected close date in the next 90 days; and recommend users switch the view to Kanban to edit opportunities by drag and drop. References:
https://help.salesforce.com/s/articleView?id=sf.lex_list_views.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.kanban_view.htm&type=5
NEW QUESTION # 42
Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.
How should an administrator support this request?
- A. Useprocess builder to capture the daily average on each opportunity.
- B. Refresh weekly reporting snapshots for Closed Opportunities.
- C. Add Formula Fields to track Stages on each Opportunity.
- D. Run the Opportunity Stage Duration report.
Answer: D
Explanation:
Explanation
The Opportunity Stage Duration report is a standard report that shows how long opportunities spend in each stage before they are closed. It can be used to measure the average stage duration for all closed opportunities by grouping and summarizing the data by stage name and duration fields. Using process builder to capture the daily average on each opportunity is not feasible because it would require creating multiple fields and formulas on the opportunity object and updating them every day. Adding formula fields to track stages on each opportunity is also not practical because it would require creating multiple fields and formulas on the opportunity object and maintaining them every time a stage changes. Refreshing weekly reporting snapshots for closed opportunities isnot necessary because the report can run on real-time data without snapshots.
References:https://help.salesforce.com/s/articleView?id=sf.reports_opportunity_stage_duration_report.htm&type
NEW QUESTION # 43
What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers.
- A. Create a flow to automatically approve all records.
- B. Specify initial submission actions within the approval process.
- C. Add the Items to approve component to the approvers home page.
- D. Update the organizations chatter setting to allow approvals.
- E. Enable the organizations Email approval response setting.
Answer: C,D,E
Explanation:
Explanation
To make it easy for approvers to respond to approval requests, the administrator should configure three settings:
Update the organization's chatter setting to allow approvals, which enables approvers to approve or reject requests from chatter feeds or email notifications Enable the organization's Email approval response setting, which allows approvers to reply to approval request emails with keywords such as APPROVE or REJECT Add the Items to approve component to the approvers home page, which shows a list of pending approval requests that can be acted upon with one click Specifying initial submission actions within the approval process will not affect how approvers respond to requests. Creating a flow to automatically approve all records will bypass the approval process altogether. References:
https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_email.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_one_click.htm&type=5
NEW QUESTION # 44
An administrator at Ursa Major Solar just learned about the AppExchange and how helpful it can be to the company's business.
Which two actions can be accomplished via the AppExchange?
'Choose 2 answers
- A. Download standard Lightning components.
- B. Download the Dataloader data tool.
- C. Install industry-specific solution templates.
- D. Find certified developers and consultants.
Answer: C,D
Explanation:
Explanation
The AppExchange is an online marketplace where customers can find apps, components, consultants, developers, and more to extend Salesforce functionality or solve specific business challenges. Some of the actions that can be accomplished via AppExchange are finding certified developers and consultants who can help with custom development or implementation projects; installing industry-specific solution templates that provide preconfigured apps, dashboards, reports etc., for various industries such as manufacturing or healthcare; downloading free tools or components that enhance productivity or user experience; browsing reviews or ratings from other customers who have used certain products or services; etc. References:
https://appexchange.salesforce.com/
NEW QUESTION # 45
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?
- A. Case Escalation Rules
- B. Case Scheduled Report
- C. Case Assignment Rules
- D. Case Dashboard Refreshes
Answer: A
Explanation:
Explanation
Case escalation rules are a featurethat can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients.
References:https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 46
Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers
- A. The field is optional when saving records via web-to-lead and web-to-case
- B. The field is not required to save records via the API on that object.
- C. The field is universally required to save a record on that object.
- D. The field is added to every page layout on that object.
Answer: B,C
Explanation:
Explanation
When you mark a field as required in Object Manager, the field is universally required to save a record on that object in the user interface. However, the field is not required to save records via the API on that object, unless you also mark it as required on the page layout.
References: https://help.salesforce.com/s/articleView?id=sf.fields_about_required_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_profile_picklists.htm&type=5
NEW QUESTION # 47
Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request?
- A. Outbound Message
- B. Quick Action
- C. Workflow Rule
- D. Flow Builder
Answer: D
Explanation:
Explanation
Flow Builder allows you to create an automated business process that can update records based on certain criteria. You can use a scheduled flow to run once a week and count the number of open cases related to an account.
References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_scheduled_start.htm&type=5
NEW QUESTION # 48
Universal Containers has enabled Data Protection and Privacy for its org.
Which page layouts will have the Individual field available for tracking data privacy information?
- A. Individual, User, and Account
- B. Case and Opportunity
- C. Contact, Lead, and Person Account
- D. Account and User
Answer: C
Explanation:
Explanation
Contact, lead, and person account are three objects that will have the individual field available for tracking data privacy information when data protection and privacy is enabled for an org. The individual object is an object that stores data privacy preferences and requests for customers who are subject to privacy regulations such as GDPR; it can be linked to contact, lead, or person account records using the individual field. Case and opportunity, account and user, or individual, user, and account are not combinations of objects that will have the individual field available for tracking data privacy information; they either do not store customer data or do not support individual object relationships. References:
https://help.salesforce.com/s/articleView?id=sf.individual_object.htm&type=5
NEW QUESTION # 49
Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.
Which two tools should and administrator configure?
Choose 2 answers
- A. Email Alert Action
- B. Outbound Message
- C. Approval Process
- D. Quick Action
Answer: C,D
Explanation:
Explanation
Quick actions allow you to initiate expense reports from Salesforce to an external HR system. Approval processes allow you to review the expense reports by managers and directors.
References: https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.quick_actions_overview.htm&type=5
NEW QUESTION # 50
The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.
What should administrator use to fulfill the requirement?
- A. Approval history related list
- B. Two step Approval process
- C. Delegated approver
- D. Delegated Administrator
Answer: C
Explanation:
Explanation
Delegated approver is a feature that should be used to fulfill this requirement. Delegated approver allows users to delegate their approval authority to another user for a specified period of time, such as when they are out on vacation. Users can specify which approval requests they want to delegate and who they want to delegate them to. References: https://help.salesforce.com/s/articleView?id=sf.approvals_delegate.htm&type=5
NEW QUESTION # 51
......
Salesforce Salesforce-Certified-Administrator Dumps Cover Real Exam Questions: https://actualtests.testbraindump.com/Salesforce-Certified-Administrator-exam-prep.html
