C_C4H510_21 Free Update With 100% Exam Passing Guarantee [2023]
[Jul-2023] Verified SAP Exam Dumps with C_C4H510_21 Exam Study Guide
NEW QUESTION # 68
What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.
- A. Add an account team member.
- B. Add a reference to an account.
- C. Use e-malis as a response to a ticket.
- D. Add a reference to a service contract.
Answer: B,C
NEW QUESTION # 69
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Account work distribution
- B. Employee work distribution
- C. Service category distribution
- D. Territory work distribution
- E. Organizational work distribution
Answer: C,D,E
NEW QUESTION # 70
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The warranty is set to active.
- B. The warranty is expired.
- C. The ticket is escalated.
- D. The registered product has no installed base assignment.
Answer: D
NEW QUESTION # 71
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Contract
- B. Maintenance plan
- C. Visit
- D. Ticket
Answer: A,D
NEW QUESTION # 72
Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.
- A. Report the incident from the screen in which the issue occurs.
- B. Always create the incident with medium priority and adjust it later if applicable.
- C. Check for solutions in the Help Center.
- D. Always include step-by-step instructions on how to recreate the issue.
- E. Keep the incident lightweight and use screenshots only if it is necessary.
Answer: A,C,D
NEW QUESTION # 73
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to enable agents to respond to tickets using an external e-mail client?
- B. Do you want to support e-mail channels for corporate accounts?
- C. Do you want to download an add-in for Microsoft Outlook?
- D. Do you want to enable internal memos for tickets?
Answer: B
NEW QUESTION # 74
In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.
- A. Mandatory
- B. New field
- C. Read-only
- D. Query
Answer: A,C
NEW QUESTION # 75
Which of the following applies to time recording? Note: There are 3 correct answers to this question.
- A. Time sheets can be submitted for approval.
- B. You can activate Microsoft Outlook integration for time recording.
- C. Code list restrictions are not possible for the Time Type field.
- D. Time recording can be done online or in offline mode.
- E. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
Answer: A,D,E
NEW QUESTION # 76
Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.
- A. Assign Restriction Rules
- B. Activate Scoping Item Determination for Territory Owner in Transaction
- C. Configure Work Distribution Rules for Employees
- D. Usage of Delegates
Answer: A,B
NEW QUESTION # 77
Which feature allows the scheduling of automatic ticket creation?
- A. Realignment run
- B. Maintenance plans
- C. Registered products
- D. Service plans
Answer: B
NEW QUESTION # 78
Which tool would you use to create high data volumes in SAP Service Cloud?
- A. Data Workbench
- B. Mass data maintenance
- C. Job Manager
- D. Form Templates
Answer: A
NEW QUESTION # 79
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Priority
- B. Document types
- C. Maintenance plan
- D. Service category
Answer: C
NEW QUESTION # 80
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct answers to this question.
- A. Product
- B. Registered product
- C. Maintenance plan
- D. Text
- E. Warranty
Answer: A,B,D
NEW QUESTION # 81
Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.
- A. Insert
- B. Update
- C. Upsert
- D. Delete
Answer: A,C
NEW QUESTION # 82
Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?
- A. Unrestricted access rights override any restrictions you have defined.
- B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- C. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- D. Restricted access rights override any unrestricted access you have defined.
Answer: A
NEW QUESTION # 83
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. You can use a console to write SQL statements.
- B. You can add custom fields in data sources and reports.
- C. You can save report views and make them available to users.
- D. You can access data base and check raw data in tables.
Answer: B,C
NEW QUESTION # 84
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.
- A. Service contracts
- B. Registered products
- C. Installed bases
- D. Contacts
Answer: A,D
NEW QUESTION # 85
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. External pricing
- B. Activities
- C. Contracts
- D. Tickets
Answer: D
NEW QUESTION # 86
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