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Avaya Aura® Contact Center Solution Design Sample Questions:

1. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Agent
B) Manager
C) Administrator
D) Supervisor

2. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya IX ™ Workplace
B) Avaya IX ™M Workspaces
C) Avaya Callback Assist
D) Avaya Agent Desktop

3. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) Voice Contact Server only
B) Multimedia Contact Server only
C) One-X Agent
D) Voice and Multimedia Contact Server with Avaya Media Server
E) Voice and Multimedia Contact Server without Avaya Media Server

4. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
B) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
C) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
D) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

5. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) AACC High Availability
B) Microsoft Lync Integration
C) Avaya Presence Service
D) Email and Web Communication

Solutions: