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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
B) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
C) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
D) Verify that the extension owners ACCCM role is assigned to the New York location.

2. The Avaya Contact Center Control Manager (ACCCM) schedule server is a feature that allows you to schedule tasks. A task can be any administrative action that is supported by ACCCM. The Schedule Server is designed in an hierarchical Structure.
Which object is the highest entity in the hierarchy?

A) Schedule
B) Job
C) Actions
D) Task

3. What arc three advantages of the Audit Server? (Choose three.)

A) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
B) unlimited database entries
C) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
D) the ability to schedule delayed saves during maintenance hours
E) auditing to a single field level
F) the ability to rollback the CM administration

4. A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A) Check Export to External Systems at the system parameter level.
B) Enable UDFon eachuser'sprofile.
C) Check Export to External Systems on the user's profiles.
D) Enable UDFthe system parameterlevel.

5. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Licensing Service
B) Importer Service
C) Active Directory Synchronization Service
D) Functional Service
E) Provisioning Service
F) Sync Service

Solutions: