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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. In GPE, what is a "Journey"?
Response:

A) A training module for GPE AI models
B) A list of queue transfers within IVR
C) The path a visitor takes across touchpoints and channels
D) A summary report of daily routing activity

2. An outcome must be manually assigned to every visitor to be tracked in GPE.
(True/False)
Response:

A) True
B) False

3. Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

A) Routing method comparison
B) Queue size forecast
C) Cost per conversation
D) Uplift score for selected KPIs

4. Which of the following must be defined when enabling Predictive Routing for a queue?
Response:

A) Minimum number of agents
B) Average handle time
C) Daily routing limits
D) Business outcome to optimize

5. Unoffered actions are actions that neither qualify nor are offered to website visitors.
Response:

A) True
B) False

Solutions: