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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A technician discovers a networked computer has been infected with a zero day virus. Which of the following is the FIRST thing that should be done to the workstation?

A) Turn off the computer using the power switch.
B) Document the symptoms of the virus.
C) Run an antivirus update and then a full scan.
D) Unplug it from the network.

2. A user states every time Windows boots up it runs very slow for the first few minutes. The user asks if a technician can shorten the boot time. Which of the following tools would be used to address the issue?

A) FIXBOOT
B) MSCONFIG
C) SFC
D) FIXMBR

3. A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user's NEXT step in resolving this issue?

A) Disable the Windows firewall on the Home PC.
B) Configure a firewall exception on the Home PC.
C) Configure Wake-on-LAN for the NIC on the Work PC.
D) Switch the Work PC network from "Work" to "Home".

4. Which of the following common security threats could be occurring when a user calls and requests his co-worker's password?

A) Spyware
B) Social engineering
C) Phishing
D) Shoulder surfing

5. A technician is called in to troubleshoot a four disk RAID 10 array on a high end Windows 7 Enterprise workstation. One drive has failed. Which of the following should the technician do to fix the problem?

A) Replace the failed drive and restore the data.
B) Reseat the drive and verify the RAID array is healthy
C) Add a fifth drive and make it a spare.
D) Replace the failed drive and verify the RAID is healthy.

Solutions: