Facebook Certified Community Manager - 600-101

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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

1. A private institution that educates about political issues runs a public Facebook group to increase awareness of the importance of politics for young adults (ages 18-25). The goal is to promote healthy debate.
Which two strategies should its community manager implement to help achieve this goal? (Choose 2)

A) Post applicable community guidelines and pin that post as an announcement.
B) Use an analytics tool to determine which content is best to provide.
C) Mute members who repeatedly violate group rules.
D) Tag members in every topic discussion to encourage them to comment.

2. A community manager runs a Facebook Page for a global banking organization. This is an established group with clear guiding principles and internal escalation protocols. A community member comments on a recent post to threaten the organization unless the member receives a resolution to a recent problem.
Which step should the community manager take?

A) Delete the comments and ban the community member from the Page
B) Raise the issue to the most relevant point of contact internally
C) Open a conversation with the community member and discuss their concerns
D) Call the local authorities immediately to report the threat

3. A jewelry brand has a Facebook Page it uses to attract people to its website.
The community manager regularly selects top performing organic posts to be repurposed into creative for paid ads on Facebook.
The community manager has the following pieces of content: Post type Reach Engagement Website clicks Conversion rate Livestream 15,745 5,432 805 5%
Image 7,998 2,362 799 10%
Poll 4,770 1.520 175 3.6%
Video 10,523 5,480 429 4%
Which piece of content should the community manager expect to perform best in an initial advertising campaign?

A) The video
B) The image
C) The livestream
D) The poll

4. A well-regarded celebrity community member violates a group rule that does not allow posts that contain political discussion. Post approval is turned on in this group.
This is the first time that this community member has submitted a post and the first time that the community member has violated the guiding principles.
What are two courses of action the community manager can take in this situation to maintain the group's culture? (Choose 2)

A) Adjust the rules to allow political content and generate more group engagement
B) Approve the post and close commenting to prevent political discussion
C) Approve the post with a warning to the celebrity
D) Decline the post with feedback to educate the celebrity on the group policy
E) Treat the celebrity according to the policy of the group

5. A community manager works on a Facebook group that handles sensitive subject matter. The personal identities of the group's admin team must be kept confidential. The community manager wants to enable the admins to moderate discussions while fully protecting their personal profiles from harassment.
What should the community manager do?

A) Create a joint moderation account with the name of the group
B) Enter a list of potentially offending keywords into the moderation tool
C) Enforce a strict policy of blocking any profile that sends a message to a member of the admin team
D) Make the team's Facebook Page an admin of the group

Solutions: