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The Microsoft MB-240 exam evaluates a number of knowledge areas, which are classified into several topics. These sections are highlighted below:
- Scheduling and Dispatching Work Orders (25-30%)
This subject area includes the details of the management of scheduling options, scheduling work orders with the use of Schedule Assistant and Schedule Board, implementation of scheduled Board and Schedule Assistant, as well as configuration of Resource Scheduling Optimization (RSO) and Universal Resource work orders.
- Managing Inventory and Purchasing (5-10%)
This area includes the evaluation of one’s skills in managing inventory, purchasing, and product returns as well as creating return merchandise authorizations. You need to know how to set up warehouses and inventory, create child assets, and finalize returns.
- Configuring Field Service Apps (15-20%)
The first topic tests your ability to configure general settings, service and product pricing, as well as field service applications. It is also important to have the skills in integrating other tools with Field Service, managing bookable resources, configuring characteristics and skills, as well as configuring geocoding.
- Managing Work Orders (15-20%)
The second domain revolves around such technical skills as describing the work order lifecycle, creating and managing work orders, managing incidents, as well as configuring incident types, service task types, and requirement groups. The knowledge you should possess has to include your understanding of bookings and invoices as well.
- Managing Field Service Mobility (10-15%)
Attempting the questions aligned to this section, the individuals need to be able to perform the installation and configuration of mobile apps, management of mobile projects, and modification of configuration settings.
- Implementing Connected Field Services (10-15%)
This module includes the students’ ability to implement connected Field Service with IoT Hub and describe the use cases for IoT. It also includes the details of the management of security roles and identification of the use cases for IoT.
How to book the MB-240: Microsoft Dynamics 365 for Field Service Exam
These are following steps for registering the MB-240: Microsoft Dynamics 365 for Field Service exam.
- Step 1: Visit to Microsoft Learning and search for MB-240: Microsoft Dynamics 365 for Field Service.
- Step 2: Sign up/Login to Pearson VUE account
- Step 3: Select local centre based on your country, date, time and confirm with a payment method.
Microsoft MB-240 Practice Test Questions, Microsoft MB-240 Exam Practice Test Questions
Passing the Microsoft MB-240: Microsoft Dynamics 365 Field Service exam is required for obtaining the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The candidates for this test should have competence in implementing Field Service processes developed in collaboration with external and internal teams. They also have the expertise in deploying and configuring Field Service applications with the major customer service applications.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Configure work order lifecycle and statuses - Create and manage work orders - Handle work order incidents and resolutions - Manage work order products, services, and notes - Manage work order reporting and analytics |
| Topic 2: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Process IoT alerts and work order creation - Implement connected field service scenarios |
| Topic 3: Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Configure map view and route optimization - Configure schedule board and board features - Schedule work orders using various methods - Handle scheduling conflicts and rescheduling - Manage scheduling options and requirements |
| Topic 4: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Manage mobile forms and workflows |
| Topic 5: Configure Field Service (20-25%) | 20-25% | - Configure Field Service organizations and structures - Implement security roles and field service settings - Configure pricing, billing, and cost entities - Set up and configure customer assets - Configure work order types and incident types - Configure scheduling configurations and booking setup - Set up and configure resource characteristics and skills |
| Topic 6: Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Manage inventory levels and stock locations - Configure warehouse and inventory settings - Process purchase orders and returns - Configure product inventory and item associations |
