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CIPS Operations Management Sample Questions:

1. Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?

A) no- TQM includes quality circles and quality function deployment
B) no- TQM includes Kansai engineering
C) yes- other examples include business process re-engineering
D) yes- other examples include statistical process control

2. Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?

A) customisation
B) mass production
C) make to order
D) mass customisation

3. Which of the following stakeholders are also internal customers?

A) the local community
B) buyers
C) employees
D) banks and lending agencies

4. Where a company produces many different but similar products, what is this dimension known as?

A) high variation
B) low variation
C) low variety
D) high variety

5. A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?

A) between 2-5 years
B) between 1-2 years
C) between 5-6 years
D) Within the first year

Solutions: