Oracle Service Center 2021 Implementation Essentials - 1Z0-1038-21

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

Which three statements are true about add-ins?

A. They can be designed to create visualcomponents and not perform any integrations.
B. They are the visual areas of Oracle Service Cloud Agent Desktop.
C. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
D. They always run locally on the machines on which the desktop application runs.
E. They canbe added to the Custom Portal area of Oracle Service Cloud.
F. They always run locally to access local data.

Question 2

Whichtwo statements are true about generic objects?

A. They automatically consider apackage to consist of custom objects.
B. They are used when working with custom objects only.
C. They can be used with standard objects.
D. They require the type of data to be set dynamically.
E. They belong to a stand-alone class that is not derived from an RN object.

Question 3

Which is a sample object query?

A. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
B. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';
C. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
D. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;

Question 4

A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must betaken to fix this?

A. Make sure guided assistance is enabled in another interface.
B. Make sure the guide definition file does not include anyhash value while importing it.
C. Increase the maximum number of response nodes in the configuration.
D. Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.

Question 5

Your customer would like to send a communication about a product that is applicable only to its user base in the USA.
Which three actions should you perform?

A. Add the report in step (c) to the Audience tab in the Included section.
B. Create a report of contacts whose contact home
C. Create a broadcast survey.
D. Create a transactional survey.
E. Add the segment in step (d) to the Audience tab in the Included section.
F. Create a segment of contacts whose contact home country is USA.

Solutions: