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Nokia SDM Certification - CARE Sample Questions:

1. What are the 3 Care SWS portfolio segments?

A) Active Network Assurance (ANWA), Software Evolution & Expertise (SEE) and Multi Supplier Support (MSS).
B) There are only two portfolio segments in Care SWS: Active Network Assurance (ANWA), Software Evolution & Expertise (SEE).
C) Active Network Assurance (ANWA), Software Evolution & Expertise (SEE), Life Extender (LE) Services.
D) Active Network Assurance (ANWA), Preventive Services, Launch Support services.

2. What are the four pillars of Care?

A) Operational Management, Business Management, Financial Management, HWS Management.
B) Operational Management, SWS Management, HWS Management, Financial Management.
C) Customer Relationship, Care Business Management, Operational Management, Financial Management.
D) Customer Relationship, SWS Management, Operational Management, Financial Management.

3. Who is the person responsible for following up on case handling?

A) Customer Performance Manager (CpFM).
B) Care Program Coordinator.
C) Care Technical Manager.
D) Care Program Manager.

4. In the handover from Delivery to Care, which of the following is NOT a task for the Care Program Manager?

A) Inform and train the customer about the NSN Care service delivery processes and practices.
B) Make sure that the customer has accepted the network elements with acceptance certificates.
C) Ensure that the Care Plan is created, communicated and agreed with customer.
D) Organize site access for NSN maintenance personnel.

5. It is June and in your latest financial report you see columns "Actual" Sales and Cost for Q2 Total. Where do the values come from?

A) All form SAP / accounting system.
B) SAP for April and May, NELLE for June.
C) All from NELLE.
D) All from Invoicing tool.

Solutions: