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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tivoli Solution Components | - IBM Tivoli Process Automation Engine - IBM Tivoli Asset and Configuration Management Solutions - IBM Tivoli Service Request Manager |
| Topic 2: Process Automation Capabilities | - Workflow Automation - Integration and Orchestration - Business Process Automation |
| Topic 3: IBM Tivoli Service Delivery Solutions | - Incident and Problem Management - Service Request Management - Change and Configuration Management |
| Topic 4: Tivoli Service Delivery and Process Automation Overview | - Tivoli Service Management Concepts - Business Value and Solution Benefits - Service Delivery and Automation Solutions |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Question 1
A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?
A. There are no special limitations. All required language supports can be installed using the product installation media.
B. Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
C. If using MS SQL, only one language support can be installed -- either English or non-English.
D. Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
Question 2
A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?
A. At least two
B. At least five
C. One is enough
D. At least three
Question 3
Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?
A. Job List
B. Tasks Plan
C. Tasks List
D. Job Plans
Question 4
A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?
A. IBM Tivoli Application Dependency Discovery Manager
B. IBM Tivoli Asset Discovery for Distributed
C. IBM Tivoli Business Service Manager
D. IBM Tivoli Monitoring
Question 5
The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)
A. Compliance support through e-Signature and e-Audit.
B. A scanning tool for identifying deployed IT infrastructure components
C. A common user interface and GUI editor.
D. An incident handling capability.
E. A service catalog for publishing self-help services to end users.
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: A,C |


