IBM C2010-591 : Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3

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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A. A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
B. A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
C. A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
D. The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.

Question 2

What is the purpose of a stakeholder analysis?

A. to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
B. to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
C. to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces
D. to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects

Question 3

What are two benefits that an IT asset management solution can provide? (Choose two.)

A. Faster software provisioning
B. Increase productivity
C. Real-time asset monitoring
D. Reduce total cost of ownership
E. Increase asset functionality

Question 4

A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A. Buy an additional 5,000 end user licenses
B. Define the new users in the existing IBM SmartCloud Control Desk
C. Build a separate instance of IBM SmartCloud Control Desk
D. Buy an IBM SmartCloud Control Desk for Internal Service Provider license

Question 5

A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A. System performance console
B. Client browser settings
C. Advanced workload designer
D. Application logs

Solutions: