IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 - A2010-591

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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

While performing the solution assurance review, what are the key areas that should be verified?

A. If the design includes IBM Tivoli Storage Manager to back up the solution components
B. If the design meets the functional, performance, and scalability requirements
C. If the customer has competitive products deployed
D. If the customer has certified personnel to administer the solution after it is deployed

Question 2

Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A. It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
B. It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
C. It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
D. It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.

Question 3

Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A. A KPI that measures IT customer satisfaction.
B. A KPI that shows the open service requests in a period of time.
C. A KPI that shows the total cost for open incidents and problems.
D. A KPI that measures IT department satisfaction.

Question 4

What is the goal of service asset and configuration management?

A. To build a service model according to ITIL best practices
B. To implement ITIL practices across the entire organization
C. To define and track the accounting process of the assets
D. To correlate IT services and different IT components needed to deliver them

Question 5

Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A. KPIs take a long time to implement in a GUI so they must be defined early in the project.
B. KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
C. KPIs track project success and if the promised value is delivered.
D. KPIs document the solution performance and indicate whether hardware needs to be upgraded.

Solutions: