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CompTIA A+ Essentials (2009) Sample Questions:

1. When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?

A) Repeat what is being said multiple times so that the customer can understand exactly what to do.
B) Speak very slowly when replying to the customer.
C) Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.
D) Frequently paraphrase what the caller is saying.

2. After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

A) The power supply is not functioning.
B) Video card is not seated properly.
C) Hard drive cables are not connected.
D) BIOS chips are not seated properly.

3. A bank wants to maximize the security of employee computer data displayed on their screen. Which of the following would BEST accomplish these goals?

A) Screensavers
B) Privacy filters
C) Keyboard filters
D) Secure display drivers

4. Which of the following is the correct configuration for a RAID 5 array?

A) A two disk set with one data strip
B) A two disk set with two data strips
C) A four disk set with two sets of data strips
D) A three disk set with two data strips and a parity strip

5. Which of the following devices is used to move frames between a source and destination based on a MAC address?

A) Switch
B) Router
C) Hub
D) Repeater

Solutions: