EXIN ITIL Foundation - ITIL-F

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which is an objective of event management?

A) To provided a channel for users to receive standard services that they are expecting
B) To maintain user satisfaction with the quality of IT services
C) To detect changes of state that have significance for management of an IT service
D) To minimize the impact of incidents due to service failures that cannot be prevented

2. Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

A) Financial management for IT services
B) Service catalogue management
C) Change management
D) IT service continuity management

3. Availability management is directly responsible for the availability of which of the following?

A) IT services, components and business processes
B) IT services and components
C) IT services and business processes
D) Components and business processes

4. The BEST description of an incident is:

A) Any disruption to service whether planned or unplanned
B) Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
C) An unplanned disruption of service unless there is a backup to that service
D) An unplanned interruption to service or a reduction in the quality of service

5. Which of the following is an enabler of best practice?

A) Internal experience
B) Academic research
C) Standards
D) Technology

Solutions: