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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Value, outcomes, costs, and risks - Services and service relationships |
| Topic 2: The Four Dimensions of Service Management | - Information and technology - Partners and suppliers - Value streams and processes - Organizations and people |
| Topic 3: ITIL Service Value System (SVS) | - Service value chain - Continual improvement - Governance - Guiding principles |
| Topic 4: ITIL Practices Overview | - General management practices (e.g., incident, change, problem management) - Service management practices - Technical management practices |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Wann sollte die Wirksamkeit einer Problemumgehung beurteilt werden?
A) Immer wenn der Workaround verwendet wird
B) Immer wenn das Problem priorisiert wird
C) Immer wenn der Workaround zu einem bekannten Fehler wird
D) Immer wenn das Problem gelöst ist
2. Welche Vorgehensweise hat einen Zweck, der die Verwaltung der Authentifizierung und Nichtabstreitbarkeit umfasst?
A) Aktivierung ändern
B) IT-Asset-Management
C) Informationssicherheitsmanagement
D) Service-Konfigurationsverwaltung
3. Welche Dimension umfasst ein Workflow-Management-System?
A) Information und Technologie
B) Organisationen und Personen
C) Partner und Lieferanten
D) Wertströme und Prozesse
4. Welche Dimension umfasst das für das Management von Dienstleistungen erforderliche Wissen?
A) Information und Technologie
B) Organisationen und Personen
C) Partner und Lieferanten
D) Wertströme und Prozesse
5. Zu welcher Vorgehensweise gehört die Durchführung regelmäßiger Überprüfungen, um sicherzustellen, dass die Dienste weiterhin angemessen und relevant sind?
A) Kontinuierliche Verbesserung
B) Aktivierung ändern
C) Service-Level-Management
D) Servicedesk
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
